The Softing PSIRT is a central team at Softing tasked with managing the investigation and disclosure of security vulnerabilities. All reports about possible vulnerabilities or other security incidents in connection with Softing products can be forwarded to the Softing PSIRT. The Softing PSIRT coordinates and maintains communication with everyone involved, both internally and externally, so that it can provide an appropriate response to any security problems that are identified.
Disclosing vulnerabilities enables us to fix these vulnerabilities and inform customers using the products in question about the fix. This approach can help us to keep making our products more secure and above all support Softing customers in managing security risks.
If you think you have uncovered a security vulnerability in a Softing product, please report it by email to psirt[at]softing[dot]com.
Please include the following information with your report:
The Softing PSIRT process is based on the FIRST framework and follows its four steps:
Discovery, Triage, Remediation, Disclosure.
Softing will ensure that the information is sent to a select group of designated Softing employees with experience in dealing with incidents of this type: the Softing Product Security Incident Response Team (PSIRT). Neither unauthorized employees nor external users will have access to the information you send.
In addition, Softing will ensure that the identity and contact details of the security expert are kept confidential and not published in any public statements (advisories and bulletins) unless explicitly requested by the security expert. The Softing PSIRT will investigate the reported vulnerability and contact you as soon as possible.
The Softing PSIRT investigates all reports of security problems and publishes security advisories about validated security vulnerabilities that affect Softing products directly and require either a software update, software upgrade or another action by the customer. As part of ongoing efforts to support operators in addressing security risks and in ensuring the protected operation of systems, the Softing PSIRT publishes information that operators need to evaluate the ramifications of a security vulnerability.
We publish information about vulnerabilities in Softing products and new or updated security advisories on our web pages.
Click here to download our PGP key
Fingerprint: 220C 4E9E 9A71 17BB C8E1 F863 0D5C 307C CACE DEDC
Languages: German or English
Transmission: preferably encrypted